The Customer Relationship Management System is a set of social, mobile, cloud, and analytics technologies to connect with clients, sales team and traffic. TCRM helps administration, sales managers, sales persons, supervisors, accountants and service agents to run day-to-day activities at their comfort while accessing real time figures that are important to their roles. The system analyzes advertiser-spending history and revenue trends to offer specific engagement strategies to retain existing clients, maximize revenue opportunities and empower account executives to better manage their selling time.
Key functionalities include
1- Storage of all clients' & contact persons' details (phones, emails,birthdates, business history, spending patterns)
2- Business Details & allocation of leads
3- Electronic approval of orders (even remotely on phone )
4- Reminders (appointments, collections, customer events, etc)
5- Reports (sales persons performance,forecasts, client list, trend analysis)